Players of Borderlands 4 have recently voiced frustration after discovering that a new update has caused several cosmetic items and pre-order bonuses to disappear from their accounts. Reports on Reddit, Twitter, and other platforms indicate that a variety of customization options, including character skins, hairstyles, and outfits, were suddenly removed following the latest patch.
According to player accounts, the update appears to have rolled back access to items that were unintentionally made available to some users. Among the missing content are the Runner skins for Rafa, Exo Soldier, and Agent outfits for Vex. Entire categories of cosmetics vanished from customization menus, suggesting that the items were not simply hidden but removed altogether. One player traced their missing Vex Agent outfit to the Ornate Order cosmetic pack, a paid DLC bundle that had been mistakenly unlocked for certain players. This discovery suggests that the patch corrected the error by revoking access to DLC that had been obtained for free, whether intentionally or not.
While this explains some of the removals, the issue has sparked confusion and frustration across the community. Some players claim they lost legitimately purchased content, while others were unaware that the items they used were tied to DLC they did not officially own. Social media reaction has been mixed, with some expressing anger at the loss of pre-order skins, while others note that the update may simply have corrected a distribution error. Gearbox’s official Borderlands account responded to one player by directing them to file a support ticket, though no broader statement has yet been issued.
The removed content is tied to the Borderlands 4: Ornate Order Pack, a $9.99 DLC included in the Super Deluxe Edition, which offers four Vault Hunter skins, heads, and body options. Some players also reported not receiving the pack despite purchasing it, adding to the confusion. Meanwhile, alongside this cosmetic controversy, the patch has reportedly improved PC performance, addressing some of the technical criticisms the game received at launch.
Borderlands 4, developed by Gearbox Software and published by 2K, launched on September 12, 2025, for PlayStation 5, Xbox Series X/S, and Windows, with a Nintendo Switch 2 version scheduled for October 3.
