PlayStation Store refunds can now be processed automatically via account transaction history on the website or the PS app.
The official PlayStation Support site has been updated with new details regarding the processing of refunds for purchases made on the PlayStation Store. The process has been streamlined, making it easier for users to claim their money back when eligible. According to the updated guidelines, refund requests are now handled directly through a user’s account transaction history, accessible via the PlayStation website or the PS App, eliminating the need for support calls or chats. To request a refund, users simply need to open their Transaction History, select the eligible purchase, and choose Request Refund. From there, on-screen instructions guide them through the process.
Refund Eligibility Rules
The updated criteria for refunds on different types of purchases can be seen below.
- Games and DLC: Refunds are possible within 14 days of purchase as long as the content has not been downloaded or streamed. Exceptions apply if the product is faulty.
- Subscriptions: Services such as PlayStation Plus are refundable only under specific conditions: the refund request must be made within 14 days of signing up, and it must be for the initial payment rather than recurring fees.
- Pre-orders: Users can cancel pre-orders for a full refund at any time before the release date, provided the main content has not been downloaded or preloaded. If the game has already released, they have 14 days from purchase to request a refund, again as long as the main content has not been accessed. Furthermore, if pre-orders come with bonus content, those extras will stop working if the refund is processed.
Sony Interactive Entertainment also highlighted that the aforementioned refund regulations do not override local consumer protection laws. For example, if purchased content is prone to major issues, players remain entitled to a refund regardless of download status or time elapsed.
