Battlefield 6’s launch has encountered a major setback for a portion of its player base, as widespread reports reveal that many users are unable to access the game due to a “Content not installed” error. The issue, primarily affecting players using the EA App, has drawn frustration across social media platforms such as Reddit and X (formerly Twitter).
Players report that despite having preloaded Battlefield 6 and confirming full installation, the game continues to display a message prompting them to “purchase” already installed content. Steam users, however, appear largely unaffected by the bug, suggesting the issue is isolated to EA’s proprietary distribution platform. Affected users have detailed multiple unsuccessful attempts to resolve the issue through methods such as repairing game files, reinstalling the title, removing specific components like the campaign mode, and rebooting their systems.
Update: It is possible to fix this issue now by clearing the cache.
To clear the cache:
- Open the EA app menu.
- On Windows, click the three dashes in the top-left corner.
- On macOS, go to Help > App Recovery.
- Scroll to Help.
- Select App recovery.
- Choose Clear cache.
According to several comments on Reddit, the problem may stem from EA App license registration errors that incorrectly flag installed content as unowned. One player referenced reports from the official Battlefield Discord server claiming that the issue relates to faulty license recognition rather than missing files. Frustration among players continues to mount as dozens report the same error, with some even seeking refunds or migrating to Steam to avoid the ongoing problem.
In response, the official Battlefield Communications account acknowledged the issue, stating, “We’re aware of an issue preventing players from accessing the game with some receiving an error stating they need to purchase DLC or similar. Stay tuned for further updates as the team investigates this issue. Thank you for your patience!” While Electronic Arts has yet to specify a timeline for the fix, the acknowledgment marks the first official confirmation that a resolution is in progress.
The situation has reignited long-standing criticism of EA’s technical infrastructure, with some players likening the event to the troubled Battlefield 4 launch. Others have expressed disappointment that such a fundamental licensing issue went unnoticed during internal testing, particularly for a title of Battlefield 6’s scale and production cost.
Developed by Battlefield Studios and published by Electronic Arts, Battlefield 6 is the eighteenth installment in the acclaimed first-person shooter franchise. Released on October 10, 2025, for PlayStation 5, Xbox Series X/S, and PC, the game features both single-player and large-scale multiplayer experiences. Set in 2027, the narrative follows a conflict between NATO and the private military organization Pax Armata, while multiplayer introduces classic classes and the new Escalation mode.
Despite the strong launch numbers—with over 600,000 concurrent players on Steam alone—the login and installation issues have overshadowed what was otherwise a record-breaking debut. EA has confirmed that further updates will be shared as soon as the ongoing licensing and installation problems are resolved, though for now, many players remain unable to access the game they have already purchased.
