Reports are coming in that some physical copies of Rockstar Games’ upcoming open-world action-adventure game, GTA VI, contain no game code.
Multiple individuals are reporting that their PlayStation 5 and Xbox Series X|S physical copies of GTA VI that were purchased from GameStop, Best Buy, and even directly from Rockstar Games, contain no code inside the box. When contacted for help, both retailers asked their respective customers to contact Rockstar Games support for further assistance.
Upon generating a support ticket and reaching out to a Rockstar Games representative, one individual had their ticket closed indefinitely, preventing them from further correspondence. Another buyer with the same issue is still awaiting a response from Rockstar Games support.
As the owner of a PS5 physical copy of GTA VI shows in the above video, the space on the game case sleeve that should have the code printed is completely blank. This is likely due to a printing error across a batch of copies for both PS5 and Xbox Series X|S.
Meanwhile, some buyers of physical copies of GTA VI in Europe and other non-US regions aren’t able to redeem their codes (via Mattmo831 on ResetEra). It turns out that it’s possible to point a flashlight at a sealed box and view the game code without the need to open it, giving people with access to warehouses the opportunity to steal them . On the other hand, copies in the US do a better job of concealing the area surrounding the game code, making it impossible to redeem them without opening the case.
Grand Theft Auto VI is set for release on November 19, 2026, for PlayStation 5 and Xbox Series X|S. The game will unlock at midnight local time in each region, allowing players to access it as their respective time zones reach the release date. A day one update is now available for download.
