Report: Nintendo Is Offering Free Nintendo Switch Joy-Con Repair Service
Nintendo Switch Joy-Con Drift issue has escalated in the past couple of days with multiple users coming forward to complain about it. This has now prompted Nintendo to offer free repair of the Joy-Con.
This issue was bad enough that a law firm decided to investigate a Class Action Lawsuit again Nintendo. It ended up prompting Nintendo to share an official reply regarding the status of Joy-Con controller, but it wasn’t much help for most who already had their Joy-Con facing the drifting issue.
It has been now reported by Vice that Nintendo is apparently offering free repair service for any Joy-Con that was affected with the Drift issue. They have shared an internal memo by Nintendo on this matter.
“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs,” the internal customer service details say. “Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.”
This tells us that Nintendo did realize the severity of this issue but they only made it known internally. They have now resorted to offering free repair for anyone who contacts the official Nintendo support regarding their Joy-Con Drift issue. Sadly, this doesn’t take into account all the countries where there is no official Nintendo support.
In any case, this is a good move from Nintendo but if they really want to avoid such issues in the future, they need to make sure that any Joy-Con controllers, like the two newly announced one, don’t end up with the same issue. It is apparently a result of gradual use of the controller which should happen with time. In addition to this, they have also announced two different hardware revisions for the Nintendo Switch.