CD Projekt Red is offering an email for assisting in refunds for Cyberpunk 2077, however, as expected, this leads to a pretty useless automatic reply.
CD Projekt Red has already clarified in an investor’s call that they are not going to get any special exception from Sony or Microsoft when it comes to refunds for Cyberpunk 2077. Since the game is a buggy mess right now, there are many people who are looking to refund it.
After waiting for a whole day, people on the Cyberpunk 2077 subreddit are now reporting that they are starting to get a reply back from CD Projekt Red that simply states the following.
This is confirmation that we have received your assistance request for refunding a console copy of Cyberpunk 2077. As this email was sent automatically, we kindly ask you not to reply. We’ll get back to you as soon as possible, no later than by the end of 2020, with information regarding next steps.
If you own a digital copy of the game on Xbox, visit this Xbox support article for details on how to refund. If you own a digital copy on PlayStation, please wait for us to get back to you. For help with other Cyberpunk 2077-related matters, please visit our Technical Support website.
CD PROJEKT RED Team
This is a bizarre situation all around. First of all, CD Projekt Red promised refunds for a game on a platform that is outside their control.
Michał Nowakowski, who is a board member at CD Projekt Red, said earlier this week: “Our procedure here with Microsoft and Sony is not different than with any other title released on any of those storefronts.”
So in this regard, there is nothing much that can be done if you have pre-ordered the game digitally on either Xbox Live or PlayStation Store. We have explained why some people are getting refunds and why others are getting rejected, but in short, it depends on a variety of factors, nothing of which is under the control of CD Projekt Red.